Services Policy
Last Updated: [02/05/2025]
At Magnate Horizons, we are dedicated to delivering exceptional services to help businesses grow and succeed. This Services Policy outlines the terms under which we provide our services, ensuring clarity and transparency for our clients.
1. Services Provided
We offer the following services to our clients:
- Digital Marketing: Social media management, SEO, PPC, email campaigns, etc.
- Branding & Design: Logo design, brand identity creation, marketing materials.
- Consulting Services: Business growth, marketing strategies, and operational consulting.
- Custom Packages: Tailored services based on client needs.
2. Service Agreement
Before initiating any service, we will provide a service agreement that includes the project scope, pricing, and timeline. The agreement must be signed by both parties before work begins.
3. Client Responsibilities
Clients must:
- Provide clear and detailed information regarding project requirements.
- Ensure timely availability for meetings and feedback.
- Pay invoices promptly as per the agreed payment schedule.
- Cooperate with our team for smooth project execution.
4. Service Delivery and Timelines
- Each project will be delivered according to the agreed timeline in the service agreement.
- Delays caused by clients (e.g., late feedback, missing content) may impact the delivery date.
5. Payments and Billing
- All payments are due in full or in installments as per the terms specified in the agreement.
- We accept payments through bank transfer, credit/debit cards, and online payment gateways like PayFast.
- In case of delayed payments, services may be paused until full payment is made.
6. Revisions and Modifications
- We offer a predefined number of revisions as part of the service package. Additional revisions may incur extra charges.
- Any significant change in project scope after work has started may require a revision of timelines and pricing.
7. Confidentiality
We respect our clients’ confidentiality and will not share any business or personal information without prior consent. This includes proprietary materials, strategies, and confidential data shared during the project.
8. Intellectual Property Rights
- Once the full payment has been received, clients will own the final deliverables (e.g., designs, marketing materials).
- We retain the right to use project outcomes in our portfolio and promotional materials unless stated otherwise in the agreement.
9. Termination of Services
Either party may terminate the agreement with written notice. In case of termination:
- Any completed work will be delivered and invoiced.
- The client is responsible for paying for any work completed up to the termination date.
- Any deposits paid are non-refundable, unless otherwise agreed.
10. Limitation of Liability
While we strive to provide the highest quality of service, we are not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the fees paid for the specific service in question.
11. Changes to the Services Policy
We may update this Services Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions regarding this Services Policy, please contact us at:
📧 Email: info@magnatehorizons.com
🌐 Website: www.magnatehorizons.com